Frequently Asked Questions

ThePurio concentrators are intended for general wellness, comfort, and non-medical personal use. They are not medical devices and should not replace prescribed oxygen equipment, treatment, or advice from a qualified healthcare professional.

ThePurio offers three portable models: 1–5L Portable Oxygen Concentrator, 1–7L Portable Oxygen Concentrator, and 1–8L Portable Oxygen Concentrator. Each model offers different flow settings, battery times, and delivery modes to fit different routines.

No prescription is required to purchase a ThePurio product for its intended non-medical use. If you have a diagnosed condition or require prescribed oxygen, speak with your healthcare professional before choosing or using any concentrator.

The concentrator draws in surrounding air and moves it through filtration and molecular sieve systems. These parts help separate nitrogen before concentrated oxygen reaches the outlet. The process continues while the device is operating.

Compare each model’s flow range, delivery mode, weight, battery time, purity, and power options. Review the product page carefully. If you are unsure, contact our support team before ordering for clear product guidance.

Battery time depends on the model, selected setting, operating mode, battery condition, and use environment. Every model uses a rechargeable, swappable lithium-ion battery. A charged spare battery can provide more time away from an outlet.

ThePurio concentrators support rechargeable battery power, compatible wall power, and compatible vehicle power. This makes it easier to use the device at home or in the car. Always use the correct cables and adapters.

Each model includes a fitted carry bag and the main accessories listed on its product page. Contents may differ by model or package. Check the “What’s Included” section before ordering so you know exactly what arrives.

Most orders ship within 24–48 hours, excluding weekends and holidays. Delivery usually takes 8–11 business days after processing. Carrier routes, severe weather, or local conditions may sometimes add time to the estimated window.

After your order ships, ThePurio will send a tracking link to the email used at checkout. Tracking may take a short time to update. If the email does not arrive, contact our support team.

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other methods shown at checkout. Available options may depend on your device or location. All payments are processed through a protected checkout.

Return requests must be started within 30 days of delivery and approved before shipment. Confirmed product faults are covered by a 12-month limited replacement warranty. Email support@thepuriohelp.com with your order number and supporting photos or video.