Frequently Asked Questions

How often do I need to replace the HEPA filter?

We recommend replacing the HEPA H13 filter every 6-8 months. It depends on your home's air quality and how often you use it. The Purio smart app will track the filter’s life and notify you when it’s time to change it.

Where is the best place to put my air purifier?

For best results, place it in the room where you spend the most time, like your bedroom or living room. Be sure to allow at least 18 inches of clear space around the unit for optimal 360-degree airflow.

How loud is this air purifier?

It is designed to be very quiet. On its lowest setting (Sleep Mode), it operates at a near-silent 24dB, which is as quiet as a whisper. On higher settings, the sound is comparable to that of a low-noise fan.

Can I run the Purio Air Purifier 24/7?

Absolutely. The Purio is designed for continuous operation and is very energy-efficient. Running it 24/7 is the most effective way to maintain consistently clean air in your home, especially in rooms that are always in use.

What size room can it clean effectively?

The Purio Air Purifier is ideal for rooms between 200-300 square feet. It's powerful enough to clean the air in a master bedroom, home office, or living room multiple times per hour, which is recommended for the best results.

Does this air purifier produce any harmful ozone?

No, absolutely not. The Purio uses a mechanical HEPA H13 filter and does not use an ionizer or UV-C light. This means it is 100% ozone-free, making it completely safe for your entire family, including pets.

What specific pollutants does it remove from the air?

Its HEPA H13 filter is certified to capture 99.97% of airborne irritants down to 0.3 microns. This includes common particles like dust, pet dander, pollen, mold spores, and smoke. It provides excellent relief from allergens.

How do I connect the purifier to the smart app?

Simply download the Purio app from the App Store or Google Play. Then, follow the simple on-screen instructions to connect your purifier to your home's Wi-Fi network. The entire process takes just a couple of minutes to complete.

What is the warranty on the Purio Air Purifier?

Your Purio Air Purifier comes with a 1-year limited warranty that covers any manufacturing defects or issues with workmanship. We stand behind our product's quality and are here to help if you ever have any problems.

Do I need to clean the filter?

The HEPA H13 filter is not washable and should be replaced. However, you can use a soft brush or the brush attachment of your vacuum to gently clean any visible dust from the exterior of the unit on a monthly basis.