Privacy Policy
ThePurio respects the information customers share with us. This policy explains what we collect through thepurio.com, why we use it, and when it may be shared with companies that help us operate the store.
Information We Receive
The information we receive depends on what you do on the site. Our website may record your IP address, browser, device type, time zone, and general site activity. We may also see which pages or products you opened, how you reached our website, and how you used its features.
We group these details under “Browsing Information.” It helps the website function, helps us identify suspicious activity, and shows us which parts of the store could work better.
When you start or complete an order, you may provide your name, email address, phone number, billing address, shipping address, and payment details. We may also collect the products ordered, payment status, delivery updates, and messages connected to the purchase.
If you contact our support team, we receive the information included in your message. This may include your order number, photos, videos, tracking details, or information about a product concern. Together, these details are called “Customer Information” in this policy.
Cookies and Site Tools
ThePurio uses common website tools to recognize browsers, remember selections, measure site activity, and support advertising.
These tools may include:
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Cookies: Small files saved to your browser or device. You can manage or disable cookies through your browser settings.
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Activity Logs: Technical records that may include IP addresses, browser details, referring pages, exit pages, and visit times.
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Pixels and Tags: Small electronic tools that show how visitors interact with pages, emails, and advertisements.
Disabling cookies may affect the cart, account, checkout, or other parts of the website.
Why We Use Information
Browsing Information and Customer Information may be used to:
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Accept payments and confirm purchases.
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Prepare, ship, and track orders.
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Respond to questions and provide order support.
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Review return, refund, damage, or warranty requests.
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Detect fraud, misuse, and security risks.
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Improve the website and understand customer activity.
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Measure promotions and advertising results.
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Send product news or offers based on your communication choices.
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Meet legal, tax, and recordkeeping duties.
Services That Help Us
We share information only when it supports the purposes described in this policy or when the law requires it.
Shopify provides the platform behind our online store and checkout.
Google Analytics helps us review site traffic and visitor activity.
Information may also be shared with payment providers, shipping companies, fraud-prevention services, advertising providers, and customer-support tools. Each provider receives only the information reasonably needed to perform its service.
We may disclose information to follow a law, court order, subpoena, or other valid legal request. We may also disclose it when needed to protect ThePurio, our customers, or our legal rights.
Advertising Choices
We may use website activity to measure advertisements and show promotions that may match your interests.
Marketing emails include an unsubscribe option. Unsubscribing from promotions will not stop order confirmations, delivery updates, or support messages.
Browser Privacy Signals
Some browsers send a “Do Not Track” signal. There is no single industry standard for handling these signals, so receiving one does not currently change how thepurio.com collects information.
You can still limit cookies through your browser settings and use the advertising choices described above.
Access and Control
Depending on where you live, you may have the right to ask what personal information we hold about you. You may also be able to request a copy, correction, update, or deletion of that information.
For customers in the European Union, we process information to complete purchases and other agreements with you. We may also process it for the business purposes explained in this policy. Information may be handled outside Europe, including in Canada and the United States.
To submit a privacy request, contact us using the details at the end of this policy. We may need to confirm your identity before completing the request.
How Long We Keep It
We keep order and customer records for as long as they are reasonably needed to complete purchases, provide support, meet warranty duties, prevent fraud, settle disputes, and follow legal or tax requirements.
If you ask us to delete your information, we will review the request and remove eligible records. Some information may be kept when the law permits or requires it.
Policy Updates
This policy may change as our website, services, or legal duties change. The latest version will be posted on this page.
Contact ThePurio
For privacy questions, complaints, or requests concerning your information, contact us at:
Email: support@thepuriohelp.com
Phone: +1 3073107855
